McAllen Public Utility mobile app gives customers new option to pay bill

McAllen Public Utility introduced a new app available for both Android and iPhone users to make it easier for customers to pay their monthly utility bill, according to a city news release.

The app called McAllen Public Utility mobile was developed for free by Paymentus, which currently manages the utility’s online payment system, the news release states.

Customers who use the app will need their customer and account numbers in order to set-up their account. After the initial set-up, they can log in and make their payments. They can then make a one-time full or partial payment each month, or set-up an automatic payment system, just as they can with the online system.

Customers can pay by credit or debit card, or even a checking account, for both the app and online system. As soon as the payment is submitted, a receipt is emailed to the customer. Additionally, customers can choose to go paperless.

The app is strictly for payments, so customers cannot submit complaints or inquiries through the application. For line breaks or other customer service questions, customers can call (956) 681-1700.

Other payment options still include online at; in-person at McAllen City Hall, located at 1300 W. Houston Avenue; or at all McAllen H-E-B customer service stations.